Question 1

Is the Starter plan really free?

Accepted Answer

Is the Starter plan really free?

Yes — $0, forever, at no cost. No trial window, no card on file, no per-booking fee, no commission. Starter is the whole core platform plus reviews, gift cards, promo codes, and every product type. Advanced modules live in the flat-rate Growth and Scale plans — the pricing page shows exactly what sits where.

How does TripStub make money, then?

Will Starter stop being free?

Is there a business / enterprise tier with more features?

Question 2

How does TripStub make money, then?

Accepted Answer

Growth and Scale subscriptions — flat monthly rates for advanced modules — plus small referral fees from optional integrations (payment gateways like Stripe and Adyen, and a handful of OTA connectors). If you connect a provider, your price is identical to signing up with them directly. We never take a cut of your bookings.

Question 3

Will Starter stop being free?

Accepted Answer

No. Starter is free at no cost, permanently — it isn't a marketing trial, and there's no clock waiting to expire it. If that ever changed we'd tell you straight, well in advance. And your data exports free on any plan, without lock-in.

Question 4

Do I need a credit card to sign up?

Accepted Answer

No. Just an email. You can invite your team, create products, and take bookings without ever adding payment details.

Question 5

Is there a business / enterprise tier with more features?

Accepted Answer

Yes — Growth adds distribution and marketing modules (channel manager, merchandise, loyalty, memberships, and more), and Scale adds enterprise modules (whitelabel, custom domains, B2B agents, fraud screening). The core platform is identical on every plan, and no plan charges per booking.

Question 6

How long does setup take?

Accepted Answer

About 60 seconds to create a workspace. Most operators have their first product live within the hour — faster if you're migrating from a spreadsheet we can parse.

Question 7

Can I import products from another platform?

Accepted Answer

Yes — CSV import works today, and we have beta importers for Bokun and FareHarbor exports. Drop us a line if you need help with a specific export format.

Question 8

Do I need a developer?

Accepted Answer

Nope. The admin is a no-code surface. A full REST API is there if you want to integrate, but it's entirely optional.

Question 9

Can I bring my own domain?

Accepted Answer

Yes — custom domains with automatic HTTPS are part of the Scale plan; you point DNS, we handle the rest. Every workspace, including free Starter, gets an own-brand booking site on a tripstub.com address.

Question 10

Which distribution channels do you support?

Accepted Answer

Which distribution channels do you support?

Bokun, FareHarbor, Viator, GetYourGuide, Klook, and Expedia via the channel manager (a Growth-plan module), plus a generic "Custom" adapter for your own integration. Your own-site storefront needs no channel manager and is free on every plan. Need another channel? Email [email protected] — we review every request.

Do you handle multi-locale & multi-currency?

Is there a gate / check-in app?

Can I offer vouchers or gift cards?

What about resource pools (shared boats, guides)?

Question 11

Do you handle multi-locale & multi-currency?

Accepted Answer

Yes — every customer-facing string is translatable on all plans, and multi-currency rate plans are part of the Growth plan. The quote engine applies taxes correctly per jurisdiction.

Question 12

Is there a gate / check-in app?

Accepted Answer

Yes — the gate check-in surface runs in any phone browser. It handles partial admissions, force-admit overrides (with audit trail), and multi-gate operations.

Question 13

Can I offer vouchers or gift cards?

Accepted Answer

Yes — on every plan, including free Starter. Voucher issuance, partial redemption, expiry, and cancellation are first-class — not bolt-on.

Question 14

What about resource pools (shared boats, guides)?

Accepted Answer

Built in. A single pool can be consumed by multiple products — a boat used for both the 9am tour and the 2pm private charter, for example — without double-booking.

Question 15

Who owns my data?

Accepted Answer

You do. Always. We store it, we back it up, we never sell or share it. Workspace owners can export everything as JSON or CSV from the Settings page at any time.

Question 16

What happens if I cancel?

Accepted Answer

On Starter there's nothing to cancel — it's free. On a paid plan, downgrading back to Starter is one click and takes effect at the end of your billing period. If you delete your workspace entirely, we export a full archive on request and purge our systems within 30 days.

Question 17

Where is my data stored?

Accepted Answer

Currently in a managed, encrypted EU data centre (Frankfurt region). Multi-region support is on the roadmap for operators with specific residency requirements.

Question 18

Are there backups?

Accepted Answer

Yes — point-in-time recovery with a 7-day window. Nightly snapshots retained 30 days. We've never had a data-loss incident and we'd tell you if we did.

Question 19

How do I report a security issue?

Accepted Answer

Email security@tripstub.com — we triage within four hours. Responsible disclosure gets public credit (opt-in) and our thanks.

Question 20

Is multi-tenancy isolated?

Accepted Answer

Yes — every record is scoped to your workspace at the database level with strict row-level isolation. Workspace identity is propagated and enforced on every request, so a bug in one workspace's code path physically cannot read another's data.

Question 21

What about 2FA / SSO?

Accepted Answer

TOTP 2FA is rolling out now. SAML / OIDC SSO is on the roadmap for operators with a central identity provider. Track progress on the changelog.

Question 22

SOC 2 / ISO 27001?

Accepted Answer

SOC 2 Type I audit is in progress with a reputable firm. Not because we need the badge, but because the controls are the right thing to have.

Question 23

Can I self-host TripStub?

Accepted Answer

Not currently. We run the hosted platform so every operator gets the same uptime guarantees, security patches, and shared marketplace distribution. Self-hosting isn't on the near-term roadmap.

Question 24

How many team members can I invite?

Accepted Answer

Unlimited, on every plan including free Starter — we don't charge per seat. Invite every operator, accountant, gate staffer, and freelance guide.

Question 25

Can I restrict who sees what?

Accepted Answer

Yes — roles are granular. You can give gate staff scan access without letting them see bookings revenue, or give your accountant read-only access to finance without letting them edit products.

Question 26

Can one person work across multiple workspaces?

Accepted Answer

Yes. Users log in once and can switch between workspaces if they hold memberships in more than one.

Straight answers about the free plan, the product, and us.

Pricing & billing

Getting started

Capabilities

Data & ownership

Security & compliance

Team & permissions

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